Infrastructure services
External Ops Owner on Retainer for Payments / Payouts / KYC Platforms
We take ownership of the production ops layer — incident readiness, release guardrails, and cost/risk controls — so your team can ship safely.
- Incident & on-call readiness (runbooks, drills, postmortems)
- Release safety (guardrails, rollback discipline, change control)
- Cloud cost guardrails & operational risk controls
1. Built for ops-sensitive product teams (11–200)
- Payment orchestration / gateways / acquiring / issuing
- Payouts / payroll / contractor payments
- Billing / subscriptions
- KYC/AML / fincrime / monitoring / compliance
Not a fit: agencies, dev shops, staffing/recruiting.
2. What you get
- Fewer incidents and faster recovery when they happen
- Safer releases (predictable deploys + rollbacks)
- Clear ops ownership boundaries (no “who is responsible?”)
- Guardrails that prevent cost spikes and operational risk
3. Low-risk start (no core prod handover on day one)
If handing over core production feels too big, we start with an isolated workload / separate environment. We take end-to-end ownership there first, prove the model, then expand only if it’s valuable.
4. What happens in the first 30 days
Week 1 — Baseline & ownership map
- ownership boundaries, access model, environments map
- incident paths, current on-call, critical runbooks
Week 2 — Guardrails
- deploy/rollback rules, change control basics
- monitoring/alert hygiene priorities
Week 3 — Incident readiness
- drills, escalation improvements, postmortem format
- top recurring failure modes → fixes shortlist
Week 4 — Cost/risk controls
- cost guardrails, anomaly checks
- deliver a prioritized roadmap for the next 60–90 days
5. Engagement options
- Retainer: ongoing ops ownership (monthly)
- Time-boxed: 2–4 weeks “hardening sprint” on an isolated scope
- Hybrid: sprint → retainer
Not staffing. Not a dev shop. Vendor services agreement.
6. Safe-by-default access model
- Least-privilege access
- No need for customer/card data access to deliver value
- Work within your compliance constraints (PCI/SOC2 processes)
7. Get the 30-day plan
Send 3 bullets and we’ll reply with a practical next step (no meeting required):
- 1. stack (cloud + IaC + CI/CD)
- 2. number of environments
- 3. your top risk (incidents / releases / cost)
We are here for you
We strive to always answer your questions and meet your needs. Fill out the contact form, and we will get in touch with you.