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CMS Lab Co. Ltd.
55/417, we/2, Soi 87, Chaloem Phrakiat R9, Prawet, Prawet, 10250, Bangkok

Quality Policy

Effective Date: 1 June 2025.

At CMS Lab Co Ltd, we are committed to delivering high-quality, reliable, and secure IT solutions, including Software-as-a-Service (SaaS), Platform-as-a-Service (PaaS), and Infrastructure-as-a-Service (IaaS). Our goal is to consistently meet and exceed our clients’ expectations through continuous improvement, innovation, and customer focus.

Our Commitments:

  1. Customer Satisfaction
    We strive to understand, anticipate, and fulfill our clients’ needs by delivering effective, tailored, and timely solutions. Customer feedback is actively encouraged and used to drive service improvements.
  2. Compliance & Security
    We comply with applicable legal, regulatory, and contractual obligations, including data privacy laws such as Thailand’s Personal Data Protection Act (PDPA). Our services are designed with privacy, data integrity, and cybersecurity at their core.
  3. Continuous Improvement
    We maintain a culture of continual improvement by regularly reviewing our processes, technologies, and service delivery. We invest in training, upskilling, and professional development for our team to stay at the forefront of the IT industry.
  4. Reliability & Performance
    We aim to provide high-availability systems and scalable solutions with minimal downtime. Infrastructure, code quality, and support processes are constantly evaluated to ensure robust performance.
  5. Partnership & Transparency
    We foster long-term relationships with clients, partners, and vendors based on trust, integrity, and clear communication. We are transparent in our operations, pricing, and service level commitments.
  6. Responsibility & Accountability
    Quality is a responsibility shared by every member of our team. Each employee is accountable for adhering to this policy and contributing to our quality objectives.

This Quality Policy is reviewed annually or whenever significant changes occur in our business environment, objectives, or services. It is communicated to all employees and made available to customers and stakeholders.

Company Information:
CMS Lab Co Ltd
Company Registration Number: 0105564031228
Address: 55/417, Chaloem Phrakiat R9 Soi 87, Prawet, Bangkok, Thailand
Email: info@cmslab.co
Website: https://cmslab.co